5_ChavezA

November 14, 2010

George Stephen General Manager 1403 Harvord Street suite 10 Diamond, California

Dear Mr. Stephen,

I need your help. I have been a loyal customer of La suppliers for 13 years. I have a large account with La suppliers and my monthly bill ranges from 5k-8k a month on supplies from your warehouse. If you look at my history, aside from having a large account I also pay my bills on time. In the past few weeks I have been very unhappy with the warranty service your service department has provided for a damage humidifier that was purchased on 7/16/2010 for 7965.00.

Your staff has been here for the third time because of the damaged humidifier and I still dont have any results. You keep on sending me refurbished parts that keep on breaking on me time after time and your service manager Daniel Wemski still has not returned my call after 3 voicemails I have left regarding this matter. I know that you have a good staff but without a working humidifier after three refurbished models in less than a year I deserve a new one. I have spent numerous hours with your customer service supervisor and your service manager explaining to them that I cannot continue to wait and hope for a working device. I need a new humidifier installed in my house.

I have given La suppliers numerous opportunities to rectify this matter and at this point I am asking you to replace my costly humdifier for the newest model (h760) for my inconvinience. I am very unhappy with La suppliers service because I paid a large amount of money for a new model that broke within 3 months. In addition, I spent an additional 600 for an extended warranty that has been nothing but a big headache.Can I ask that you put attention with this matter? Please call me to let me know how you’d like to deal with this and will I be receiving a new humidifier for my home?.

I greatly appreciate your help. Please understand my frustruation with La suppliers and I ask that you put yourself as a consumer in my shoes had it been you spending a little over 7 thousand on a humidifier that does not work. Please call me if you have any questions (989)8798679. Thank you for your time and I look foward in hearing from you soon!

Sincerely,

Janet Gill

Vice president

Reviewed by 1: Nice job with the letter. You did a good job with the introduction by introducing your idea and giving some background information. In the body paragraph you also did a good job stating your case and stating why Mr. Stephen should address the matter of the the broken humidifier. The conclusion was good as well because you asked Mr. Stephen to take some action. The only thing I found wrong with the letter was some spelling and grammatical errors. Some proofreading should take care of this. You would have persuaded me to act on the humidifier issue.


 * 1) 2 It was some what persuasive, specially regarding the amount that they paid for the product and constantly had problems with it and the fact that the supplier did not answer back to the calls in order to take care of the issue, they made a good point in having then supplier to give them a better product so that they can make the customer happy because they are frustrated. The only thing I think that needed work on was to cut back on the repeation of the issue. But other wise good job.