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Dear Managers, I am Vice President of Amsoft and I am writing this note to ask for your advice on how to address an urgent problem of excessive e-mail. I’m sure your ideas will assist us in the development of a plan that should benefit Amsoft. If you can answer a few of my questions by May 5th in preparation for a Committee meeting held on May 10th then I will really appreciate it. Everyone had the expectation that e-mail would be a great big productivity tool. However, ever since its implementation, our staff’s excessive use of it has cut into work time. One study found that the average office worker spends 2 hours a day e-mailing. In our organization we may be spending even more than this. It has become exceedingly difficult getting work done with the excessive amount of writing and reading e-mails each day. The organizations’ strengths and productivity have weakened. Here are some of the questions I have: -On average, how many e-mail messages do you receive and answer on a personal basis each day? -How many hours would you estimate that your staff in your department spends on e-mail each day? -Do you have any ideas about how we can make a reduction in the volume of e-mail messages being sent and received within our own organization? -Do you think that e-mail is being used by our employees in an excessive manner? -Should we limit the use of e-mail once every week? I appreciate your suggestions and advice in developing a solution to this problem of controlling e-mail and making an improvement in productivity. Thank you for your time and I look forward in hearing from you soon. Sincerely, Stella