3_ParkS

Dear Managers,

I am the Vice President of Amsoft and I would like to ask for your advice on how to address a big and urgent problem-excessive e-mail. Your consultance will improve Amsoft in the development of a plan that should benefit our staff here at Amsoft. In my favor, please take some time to answer the questions below by May 5th. Your response to these questions will help me prepare for our next supervisory committee meeting.

Everyone had the expectation that communicating through e-mail would be a great productivity tool. Now that this has been implemented, I’m afraid that it has become extremely excessive to the point where it has interefered with work time. One study found that the average office worker spends 2 hours a day on e-mailing. Here within our organization, we may be spending even more than this. It is especially difficult to get any work done because of the amount of time spent on writing and answering e-mails each day. Little did we know, e-mail has not met our expectations. It is sapping the organization’s strength and productivity.

Here are the questions that I would like for you to answer:
 * On average, how many e-mail messages do you receive and answer on a personal basis each day?
 * How many hours would you estimate your staff in your department spending on e-mail each day?
 * Do you have any ideas on how we can reduce the volume of e-mail messages being sent and received?
 * Do you think e-mail is being used by our employees in an excessive manner?
 * Should I limit the days of e-mail use during the week?

I appreciate your suggestions in developing a solution to this problem of controlling e-mail usage and making an improvement in our productivity. Thank you for your time and I look forward to reading your response.

Best regards, Stella