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Memo   T o:   All Staff  From:  Management Communication Services (Arlene Gutierrez & Alex De Anda)  Date:  10/24/2010  Re: How to Create a Twitter Account To help insure the most current information is being transmitted, and to maximize the efficiency of operations within the company, it is important that we have each employee create a Twitter account. Please take a few minutes to read the instructions below that will help with the necessary steps to creating an account. Please create your twitter account by Sunday, October 24, 2010.

1. Go to [|www.Twitter.com] 2. Click on “Sign up” (located on the right side of your screen) 3. The next page will need some information: a. Full Name b. Username (unique Twitter name) c. Password d. Email <span style="margin: 0in 0in 11pt 77.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">4. Click on “Create my account” <span style="margin: 0in 0in 11pt 77.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">5. A CAPTCHA screen will then appear <span style="margin: 0in 0in 11pt 113.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">a. Retype the lettering that appears in the box below <span style="margin: 0in 0in 11pt 113.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">b. Next click “Finish” <span style="margin: 0in 0in 11pt 77.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">6. The following screen will read “Find sources that interest you 1 of 3” <span style="margin: 0in 0in 11pt 113.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">a. Please proceed by clicking on “Next Step; Friends” <span style="margin: 0in 0in 11pt 77.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">7. The following screen will read “Your Email & Friends 2 of 3” <span style="margin: 0in 0in 11pt 113.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">a. Please proceed by clicking on the “skip” button. <span style="margin: 0in 0in 11pt 77.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">8. The last screen will read “Who are you looking for 3 of 3” <span style="margin: 0in 0in 11pt 113.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">a. Please ignore this page as well, for we will discuss how to add members of your team within the next few days. <span style="margin: 0in 0in 11pt 77.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">9. Click on “Next Step; you’re done” <span style="margin: 0in 0in 11pt 77.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; text-indent: -0.25in;">10. Your Twitter account has now been officially created and you will now be able to stay connected with members of your team.

<span style="margin: 0in 0in 11pt 41.75pt; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px;">Please contact the Communications Help Desk at (909) 123-4567 if you need assistance. Thank you!