3_VoC


 * To: ** Amsoft Manager List
 * From: ** Stella Soto 
 * Subject: ** E-Mail Problems

To Amsoft managers,

I am writing this letter for your assistance and expertise to address the pressing matter of excessive e-mail. I appreciate all of you taking the time to answer the questions below. Your input will assist us in the development of a plan to benefit all members of our organization.

Everybody was accurate when expecting e-mail would be an effective and efficient technological communication tool. Although this tool has proven to be valuable, it also contains a limit to crossing over into spam mail. Unfortunately, this is what is happening to our company at the moment—excessive emails. By filtering through priority emails daily, it reduces productivity, strength and focus of our staff members. For example, a study presented a research that indicated the average office worker spends two hours daily on e-mail activities. Our company may even be spending more hours than two, due to the obstacle of unwarranted quantities of email daily. With your responses to the following questions, I will resolve our current setback and find a way to improve our email system.

The questions are: > > >
 * 1) Can you give an estimate for how many e-mail messages you receive and answer on a personal basis each day?
 * 1) Approximately how many hours do the staff members in your department spend on e-mail daily?
 * 1) Do you have any ideas about how we can make a reduction in the volume of e-mail messages being sent and received within our own organization?
 * 1) Do you think that e-mail is being used by our employees in an excessive manner?

Please answer these questions by May 5th, so I will be prepared for our Supervisor Committee meeting on May 10th. I appreciate your suggestions and advice in developing a solution to the problem of controlling e-mail and making an improvement in productivity for yourself and our organization.

Best Regards,

Stella Soto Amsoft Vice President Stella.soto@amsoft.com