4_Chavez


 * MEMO:**

**To:** Verizon Wireless Employees **From:** Tier II Technical Support **Date:** 11/3/2020

**Subject: Hard Reset for Floyd 2.2 Software**

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We are getting high volume of calls in regards to the installation of the new 2.2 Floyd software for our Android phones. Aknown issue with the update is a constant flickering of the main screen this can be solved very easily with a hard reset. Please be sure to walk the customer through a hard resert to fix the issue. Make sure our customer remembers his/her gmail password before doing their hard reset Please follow the following instructions to do perform the reset : ======

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Once hard reset is performed turn on the phone again and do a standard activation. This will allow the customer to enjoy the new software available for our Android phones. Have a great weekend team if you need further assistance please contact our technical support team at 1888 998-0009. Thank you for your hard work and effort. ======